RETURNS & EXCHANGES

Return & Refund Policy

Last updated: November 2025  ·  Padmavati Jewellers

Please review the return and exchange conditions below and contact the store through the Contact Us page for assistance.

Return Eligibility

We accept returns within 7 days of delivery under the following conditions:

• The item received is damaged, defective, or incorrect
• The item is in its original unused condition with all tags, pouch, and certificate intact
• A clear unboxing video was recorded showing the sealed parcel and the defect

Non-Returnable Items

• Items showing signs of wear, alteration, or polishing
• Customised or engraved jewellery
• Items without original packaging and certificate
• Silver coins and pure silver articles (except manufacturing defects)

Return Process

1. Use the Contact Us page and include your order number, photos, and unboxing video within 7 days of delivery
2. Our team reviews within 1 business day and approves eligible returns
3. A return pickup or return-shipping arrangement will be confirmed by the support team
4. Upon receipt and inspection, a full refund is processed to the original payment method within 5–7 business days

Exchange Policy

Exchanges for a different size or style (of equal or higher value) are accepted within 30 days through our Contact Us page. For online exchange inquiries, contact our concierge team.