Everything You Need to Know

925 Sterling Silver contains 92.5% pure silver and 7.5% other metals (typically copper) for added strength and durability. It is the international standard for quality silver jewellery.

999 Pure Silver is 99.9% pure silver — the highest grade of silver. The listed articles may use 999 silver exclusively for our ceremonial articles, coins, and pooja items where softness is acceptable and purity is paramount.

Yes. Every piece of Padmavati Jewellers carries an official BIS (Bureau of Indian Standards) Hallmark from an accredited Assaying & Hallmarking Centre. This guarantees the silver purity stated on each product listing.

Sterling silver can develop a natural patina over time when exposed to air, moisture, and sulphur compounds. Regular gentle cleaning restores its original shine. We provide detailed care instructions with every order.

Wipe with a soft dry microfiber cloth after each wear. Store in the airtight pouch provided. Avoid exposure to perfumes, lotions, chlorine, and direct sunlight. Polish occasionally with a silver polishing cloth.

Measure your finger at the widest point using a flexible tape measure or a strip of paper. Match the measurement (in mm) to our ring size chart: Size 5 = 15.7mm, Size 6 = 16.5mm, Size 7 = 17.3mm, Size 8 = 18.2mm, Size 9 = 19.0mm. When in doubt, choose a half-size up.

Most of our bangles come in standard sizes (2.4, 2.6, 2.8). We also offer adjustable bangles and open-cuff designs. Please check individual product pages for size details.

Yes. We offer complimentary resizing within 30 days of purchase through our Contact Us page. For online orders, contact us through the Contact Us page.

Kids' jewellery sizes vary by type. Baby kadas are typically 2.0–2.2 inches, payal/anklets are free size with adjustable locks, and chains come in 12–15 inch lengths. Each product page lists exact dimensions.

We partner exclusively with Blue Dart Express — India's most reliable premium courier — for safe, insured delivery of all jewellery orders. A tracking AWB number is provided within 24 hours of dispatch.

Standard delivery: 5–7 business days across India. Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Ahmedabad): 3–5 business days. Express delivery (at additional charge): 2–3 business days.

Yes — complimentary insured Blue Dart delivery on all orders above ₹1,499. A flat ₹99 delivery charge applies to orders below this amount.

At present, Padmavati Jewellers ships within India only. International orders can be arranged by contacting our concierge team directly.

Yes. Visit our Track Order page and enter your order number to view real-time dispatch and delivery status.

We accept UPI (PhonePe, GPay, Paytm, BHIM), Credit & Debit Cards (Visa, Mastercard, RuPay), Net Banking (all major banks), and digital wallets via Razorpay — India's most trusted payment gateway.

Absolutely. Padmavati Jewellers does not store any card or bank details. All payments are processed directly through Razorpay's PCI-DSS Level 1 certified, bank-grade secure payment infrastructure.

Orders can be modified or cancelled within 2 hours of placement. Contact us through the Contact Us page immediately after ordering.

If your payment was deducted but you did not receive a confirmation email, please contact us immediately with your transaction ID. We will verify the payment and confirm your order within 2 business hours.

Yes. Orders may include an official GST-compliant invoice with GSTIN details — available for download from your order history page.